Privacy Policy & Terms of Use

These terms apply to the GoLinge client application and the Washer application used by laundry service providers.

1. Introduction and Scope

Welcome to GoLinge and Washer.

GoLinge and Washer are two connected applications used to provide laundry pickup, weighing, washing, drying, and delivery services.

GoLinge — Client Application Clients use GoLinge to create laundry orders, provide pickup and delivery information, select available services, add a payment card, pay the required deposit, review the verified laundry weight, approve the final price, communicate with the washer, and follow the order.
Washer — Washer Application Laundry service providers use Washer to create and verify their profiles, go online, receive nearby offers, accept eligible orders, travel to the client, weigh the laundry, complete the selected services, update the order status, return the laundry, and receive eligible payouts.

By creating an account, placing or accepting an order, making a payment, receiving a payout, or otherwise using GoLinge or Washer, you agree to this Privacy Policy and these Terms of Use.

2. How the Service Works

  1. The client creates a laundry order through GoLinge.
  2. The client provides the pickup address, delivery information, selected services, and any applicable instructions.
  3. The client adds an authorized payment method.
  4. The client reviews and pays the deposit displayed before confirming the order.
  5. The confirmed order may be offered to eligible washers through the Washer application.
  6. A washer may review and accept the offer.
  7. The washer travels to the client’s pickup location.
  8. The washer weighs or verifies the laundry at the client’s location.
  9. The final amount may be calculated using the verified weight, selected services, applicable machine costs, pickup or delivery fees, platform fees, and other approved order details.
  10. When client approval is required, the client receives the final or updated price through GoLinge.
  11. The client reviews and accepts or declines the final amount through GoLinge.
  12. After the required approval and payment authorization, the washer completes the service.
  13. The washer returns the completed laundry according to the order instructions.
The initial deposit is not necessarily the complete order price. The final amount may change after the washer weighs the laundry and confirms the services required.

3. Client Deposit

A client may be required to pay a deposit before an order is submitted to washers.

The purpose of the deposit is to confirm the client’s payment method and support the initial order process, including allowing an eligible washer to accept the order and travel to the client’s pickup location to inspect or weigh the laundry.

The deposit amount will be displayed in GoLinge before the client confirms the order.

The deposit does not necessarily represent the complete price of the laundry service because the exact laundry weight may not yet be known.

After the laundry is weighed, the deposit may be applied toward the final order amount.

Cancellation, refund, adjustment, or deposit-retention rules may depend on the order status, whether a washer has accepted the order, whether the washer has already travelled to the client, and the options displayed in the applications.

4. Laundry Weight and Final Price

The washer is responsible for weighing the laundry accurately and entering truthful information through the Washer application.

The final price may depend on:

When approval is required, the client must review the final price through GoLinge before the order continues.

A washer must not intentionally submit a false weight, add unauthorized services, or manipulate the order price.

A client must not intentionally provide misleading laundry information to obtain an inaccurate estimate.

5. Information We Collect

Depending on the application, account type, and service activity, we may collect:

Complete card and bank-account information may be collected and processed directly by Stripe rather than stored directly by GoLinge.

6. How We Use Information

We may use collected information to:

7. Client Responsibilities — GoLinge

Clients agree to:

Clients are responsible for checking pockets and removing money, documents, jewelry, electronics, medication, keys, dangerous objects, and other personal property before handing over the laundry.

8. Washer Responsibilities — Washer Application

Washers agree to:

A washer must not accept an order and transfer it to another unauthorized person.

9. Client Payments Through GoLinge

Clients may use an accepted card or other supported payment method to pay:

The client authorizes the applicable charge when confirming a payment through GoLinge.

A payment may be declined, delayed, reversed, refunded, or placed under review because of payment-provider requirements, suspected fraud, disputes, chargebacks, technical errors, or legal obligations.

10. Washer Payouts

Washers must connect an eligible payout account through the Washer application.

Payout availability may depend on:

Payout timing may vary depending on the washer’s payout account, payment processor, financial institution, account verification, and payout method.

GoLinge may place a payout under review when an order, payment, weight, refund, chargeback, or client complaint is being investigated.

11. Stripe Services

GoLinge and Washer may use Stripe to provide:

Stripe may collect and process personal, identity, banking, card, transaction, and compliance information under Stripe’s own terms and Privacy Policy.

View Stripe’s Privacy Policy

Washers using a Stripe connected account may also be required to accept Stripe’s Connected Account Agreement.

View Stripe’s Connected Account Agreement

12. Location Information

GoLinge may use the client’s pickup and delivery location to create and manage an order.

The Washer application may use the washer’s current device location to:

The distance between the client and the selected laundry location may be different from the distance between the washer and the client.

Disabling location access may prevent a washer from receiving nearby offers or using route-related features.

13. Photos, Messages, and Order Evidence

Clients and washers may upload:

Messages and order evidence may be stored and reviewed for:

Users must not upload unrelated, illegal, threatening, abusive, or misleading content.

14. Cancellations and Declined Final Prices

An order may be cancelled or interrupted according to its current status and the options available in GoLinge or Washer.

When a client declines the verified final price, GoLinge may close or adjust the order according to the applicable order rules.

The washer may remain eligible for an amount related to the initial deposit when the washer has already accepted the order, travelled to the client, or performed the required pickup and weighing process.

Any such amount remains subject to the applicable order status, payment status, dispute status, and rules displayed in the applications.

The client will not be charged an undisclosed amount without the payment or approval process required by GoLinge.

15. Damaged, Lost, or Missing Items

Clients should report damaged, lost, mixed, or missing items as soon as reasonably possible.

GoLinge may review:

Submitting a complaint does not automatically guarantee a refund, reimbursement, or other compensation.

Any resolution may depend on the available evidence, the circumstances of the order, and the applicable platform rules.

16. Prohibited Conduct

Clients and washers must not:

17. Account Verification, Suspension, and Termination

Washer access to offers may remain unavailable until the washer’s profile has been reviewed and approved.

GoLinge may request additional information to verify a client or washer account.

Access to GoLinge or Washer may be restricted, suspended, or terminated when reasonably necessary to address:

18. Account Management and Deletion

Users may update available account information through the relevant application.

Users may request account deletion through the application or by contacting support.

After account deletion, information may be removed from active systems within 30 days unless retention is reasonably necessary for:

19. Third-Party Services

GoLinge and Washer may use third-party providers for:

These providers may process the information required to perform their services and may apply their own terms and privacy policies.

20. Service Availability and Limitations

GoLinge does not guarantee:

Service availability may depend on location, washer availability, account status, payment authorization, verification, safety conditions, and technical or operational factors.

21. Policy Updates

We may update this Privacy Policy and these Terms of Use to reflect changes to:

When appropriate, users may be notified through the applications, by email, or through another reasonable method.

22. Contact

Questions, account requests, privacy requests, payment concerns, payout concerns, disputes, or service complaints may be sent to:

contact@elminfogroup.com